Terms & conditions for branding and design services packaged under “1-Day Intensive” by The Meraki Collective. This includes up to eight hours of ‘online & virtual’ collaborative work for a website build.
At The Meraki Collective, we’ll always do our best to provide the best service possible. This is why it’s important for us to have everything written down so we both understand what’s what and who’s in charge of what. This information is not intended to be complicated or filled with unreadable text as we are only interested in what is best for you and our team, during our time working together and in the future.
A “1-Day Intensive” is a VIRTUAL/ONLINE service, we will not be meeting at a physical location or in person. On the day of the Intensive, you will be available to review our work, provide feedback and approval via email or messenger. Prior to your “1-Day Intensive”, we will have a 45-minute PRE-Intensive strategy call. Following the “1-Day Intensive” we will be available for 30 days of post-intensive email and messaging support. You will be able to email or message us with any questions or concerns about the work that was performed during the intensive. We will reply within 48 hours of any questions or concerns via email, message or video tutorials. Post intensive support does not cover additional design or website work that exceeds what was done during the 1-Day Intensive. If you have additional work that needs to be performed, you will have the option to book another full-day intensive or a half-day intensive. During and after the “1-Day Intensive”, our work will be performed in our office but occasionally may take place at other locations. Work will normally occur between the hours of 9am – 6pm HST on the day scheduled for the intensive.
Upon booking your date and submitting payment, you will gain access to your “Pre-Work Client Account” where you’ll submit anything we may need to complete your project (photos, copy and additional information about your business).
During our 1-Day Intensive we will create drafts and flexible layouts of your website design using customizable templates that adapt to the capabilities of many devices and screen sizes. You’ll have the opportunity to review our work and provide feedback throughout the day. We will communicate via email or messenger and only if absolutely necessary via video chat or phone.
You will provide us with any text/copy for your website. This includes and is not limited to: headlines, sub-headlines, blog content, descriptions, contact information, company information, sales page or any other copy/text throughout your site. We will add whatever copy/text/words you provide but we are not responsible for producing the text.
You will supply any graphics or photos with your Pre-Work package in an editable, high resolution digital format. We will search for free stock photography to include in your site design. In the event that you don’t like the stock photography we select, you are responsible for covering the costs of paid stock photography.
Your website will not look the same in browsers of different capabilities or on devices with different size screens. We test our work on major desktop browsers including Safari, Google, Microsoft and Mozilla Firefox. We will not test in older browsers unless you specify otherwise. We will test your website in popular small-screen devices including Safari, Google Chrome and Firefox. We currently don’t test on Blackberry, Windows Phone or other mobile browsers.
We can’t guarantee that our work will be error-free and we will not be liable for any third-party damages, including lost profits, lost savings or other special damages. We will address any issues or changes that may come up during the 1-Day Intensive but are not responsible for major revisions or change requests post the 1-Day Intensive. For website redesigns or detailed technical help, full day intensives or half-day intensives can be booked.
You guarantee that all text, images or other artwork you provide are owned by you or that you have permission to use them. After our work together, you will own the visual elements that we create for your website. We will transfer source files and finished files for you to keep as we are not required to keep a copy. We reserve the right to display and link to your project/website as part of our portfolio and will do so on our website, social media, magazine, books, podcast or blog.
Because of the nature of digital service work, we do not offer refunds. A non-refundable 50% deposit is required to book your 1-Day intensive with the balance being paid 72 before the scheduled work. Design services in addition to the intensive will be made available at the current daily or half-day rate, and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: web hosting fees, stock images, premium font licenses, and 3rd party application services.